General

With any questions please submit a ticket at our Help Desk or email us directly to info@houseofdisaster.com

Login and registration box you can find in the top right corner of the home page. You can use our social media login for quick account creation. 

Please click the ‘Forgot your password’ link underneath the enter password box. We’ll send you a reset password link to your registered email address.

To make a complaint regarding an online purchase, please contact info@houseofdisaster.com - We are sorry to hear that you are not satisfied with provided service.

We display any promotional codes and vouchers through our website and social media channels. If the promotion or voucher is not seen on any of our platforms, it won’t be valid.

Yes, we can assure that data protection is the most important thing for us. For more information, please ready our Privacy Policy in full.

We make this warning as a result of Proposition 65, the Safe Drinking Water and Toxic Enforcement Act of 1986, which requires us to inform citizens in California about exposures to certain chemicals. WARNING: Products sold on this site may expose you to chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.

LEAD

Some of our products such as wallets, purses, handbags, phone accessories, totes, clothing, jewellery, accessories, homewares or shoes made of vinyl or imitation leather may contain traces amounts of lead. In accordance with Proposition 65, we issue the following warning to our California customers: "WARNING: These product(s) can expose you to chemicals including lead or DINP, which is known to the State of California to cause cancer and birth defects or other reproductive harm."

For more information please click here

Shipping

Europe

Standard:  €8.99 (3-6 working days)

FREE OVER €100

World

Standard: €13.00 (5-9 working days)

FREE OVER €100

For more information visit our shipping & returns policy page.

Yes, when your order is dispatched you will receive an email or text message from our carrier which will contain tracking information.

It depends on where you are. Orders processed here will take 1-4 days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email. It also depends on chosen delivery method.

We use all major carriers, and local courier partners such as DHL, My Hermes, Parcel Force, Yodel and more.

Refunds & Returns

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Read returns policy.

Refund will be processed within 2 business days once we received the return. Read shipping & returns for more.

Please note that you will be responsible for the cost of returning the products to us unless the item is deemed faulty. Read more.

Order

Yes, when your order is dispatched you will receive an email or text message from our carrier which will contain tracking information.

You can cancel your purchase within 12 hours via our help centre system or by contacting info@houseofdisaster.com. Please keep in mind that we are unable to cancel orders once they have been dispatched.

Sometimes our emails are filed in our customers spam/junk inbox, if you haven’t received an order confirmation to your main inbox then please check your other inboxes. If the order confirmation has not been received, please contact our help desk who will be happy to tell you the status of your order.

If you placed your order as a guest, you will not be able to see your order on our website or if you create an account after placing your order. We always advise our customers to create an account before placing their order, as this allows you to view the status of your order and use our help desk.

Payments

Which payment methods do you accept?

PayPal, Visa, Visa Electron, MasterCard, Delta, Maestro and Solo cards. Our website supports also Apple Pay, Google Pay and more payments methods coming soon